1. What payment methods do you accept?

Answer: We accept payments through Stripe, which includes major credit and debit cards such as Visa, Mastercard, American Express (Amex), Discover, and UnionPay.

2. How secure is my payment information?

Answer: Your payment information is processed securely through Stripe, which uses advanced encryption technology to ensure the safety of your data. We prioritize your security and take necessary measures to protect your information.

3. When will my payment be processed?

Answer: Payments are processed immediately upon checkout. Once your payment is confirmed, you will receive an order confirmation email with details about your purchase.

4. Can I update my billing information?

Answer: Yes, you can update your billing information before completing your purchase. If you need to change billing details after placing an order, please contact us at support@dayoneactive.com as soon as possible.

5. Are there any additional fees or charges?

Answer: No, we do not charge any additional fees beyond the listed price of the products and applicable taxes. There are no hidden charges or service fees.

6. What currency are transactions processed in?

Answer: All transactions are processed in [USD]. If you are making a purchase from a different currency region, your payment provider will handle the currency conversion.

7. How do I know if my order was successfully placed?

Answer: After your payment is processed, you will receive an order confirmation email containing details of your purchase, including the order number, products purchased, and total amount charged.

8. What should I do if I haven’t received an order confirmation email?

Answer: If you haven’t received an order confirmation email within a few minutes of completing your purchase, please check your spam or junk mail folder. If it’s not there, contact us at support@dayoneactive.com for assistance.

9. How can I request a refund?

Answer: To request a refund, please refer to our return and refund policy. If you meet the criteria for a return, initiate the return process within 14 days of receiving your order. Once your return is approved, the refund will be processed to the original payment method.

10. How long does it take to receive a refund?

Answer: Refunds are typically processed within 5-9 business days after your return is approved. The timing of the refund may vary depending on your bank’s processing times.

11. Can I cancel my order after it’s been placed?

Answer: You can cancel your order within 24 hours of placing it for a full refund. After 24 hours, our standard return and refund policy applies. Please contact us at support@dayoneactive.com to cancel your order.

12. Who should I contact if I have billing questions?

Answer: If you have any questions or concerns about billing, please reach out to our customer support team at support@dayoneactive.com. We are here to help with any billing-related inquiries.